Delivery Information

Delivery is to Australian addresses only.

Our online shop is a small operation run by our wonderful staff and volunteers. We pack and send orders every Tuesday and Thursday using Australia Post Standard Tracked Post.

Please allow time for us to pack your order, as well as around 2–4 business days for delivery within the same state and 3–6 business days for interstate deliveries. Shopping for Christmas? Check Australia Post’s Christmas sending dates and allow plenty of time for your order to arrive. The Lost Dogs’ Home is not responsible for any postage delays or errors that may occur.

Have a question about your order? We’re happy to help! Contact our Supporter Services team on (03) 8379 4453 or email supporters@dogshome.com.

Thanks again for supporting The Lost Dogs’ Home and the pets in our care!